Senior Sales Operation Officer

1 - Support business activities and processes that helps Sales run effectively, efficiently, to establish a-world class customer service.

2 - Orders handling after receipt from Sales team/ customers.

3 - Check and confirm the stock availability to customers & Check schedule if out of stock.

4 - Prepare Sales Orders (SO), Goods reservation (WO), Invoice (OI) in AP+.

5 - Prepare shipping documents (Commercial Invoice/ VAT Invoice, Packing List, HBL/AWB, C/O if required) and send to customers.

6 - Arrange the booking/delivery with forwarder.

7 - Update the delivery date to customers.

8 - Hand-over all required documents to finance dept. for the customer payment follow-up.

9 - Prepare the customs declaration and C/O according to regulation and customer’s request, collect and report data if required

10 - Arrange the payment for the forwarders.

11 - Receipt and handle the customer’s complaints with Sales team & QA team.

12 - Maintain the delivery plan in order to secure the supply to customers.

13 - Handle general enquiries (data sheet, checking stock level, lead time, etc.)

14 - Master data maintenance (Company, Part Customer relationship)

15 - Follow-up all activities of SO team in order to solve the trouble as soon as possible if any trouble is happened.

16 - Train and guide the SO team to do everything is correct.

17 - Lead and manage SO team to achieve the target “All shipments delivered on time in full” & provide the best service to customers to get the highest level of customer satisfaction.

18 - Build sustainable relationships of trust through open and interactive communication.

- Healthcare Plan: SI,HI,UI Compulsory Insurance + Bao Long Health Care Insurance

- Competitive salary + 13 Month salary

- Training: opportunity of training & development

- 13 Annual leave days/year, Team building, Career Development Opportunity

- Graduated from Foreign Trade University or Economics University with major Foreign Trade, International Business, Logistics.

- At least 2 years of experience as same position.

- Fluent in reading, speaking and writing English.

- German language or Chinese language is an advantage.

- Computer literate with competence in all Microsoft applications, particularly Excel as well as ERP systems, Expertise in Quality, Management Systems and their Implementation.

- Preferable languages: English & Vietnamese

- Nationality: Vietnamese

- CV (requires a formal photo)
- CCCD (notarized copy)
- Personal resume
- Health certificate (Not more than 6 months)
- Relevant qualifications (notarized copy)

Lot D3, Tam Thang Inductrial Park, Ban Thach Ward, Da Nang City